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I highly recommend going to this MB in Surrey! Excellent customer service! thorough knowledge of all vehicles types, genuinely helpful, holistically caring, and very practical! If you want a same service that I experienced, ask for Carol Wong. She is truly wonderful Service advisor, always give honest advice. She knew exactly what she was doing and she was so patient and very helpful. She knows her stuff well and went about and beyond to ensure that I was happy, comfortable and extremely satisfied with the service.
Had to bring the s550 in for service due to some clicking noise. The overall experience was very efficient and professional. Our service advisor (Carol Wong) was very friendly and knowledgeable. She was able to answer all my questions. Will recommend friends and family to this dealership for sales and service for Mercedes Benz.
I always go to surrey location to do my car maintenance even it is not the nearest location for me. I love the staff there. They all professional and friendly. Eason helped me this time and he is very knowledgeable and professional. Besides, he explained all my questions and gave me tips in details and make me comfortable. He is really friendly and the brand of Benz on how people should help customers.
My mom and I have been to several Mercedes dealerships nearby but this dealership had the best offer so my mom decided to purchase her car here. Jay Kim at this dealership offered professional service and exceptional experience. We are very satisfied with our purchase. I highly recommend him!
Had a great service experience at OpenRoad MB with Carol Wong. Very professional, patient, genuine, very knowledgeable, someone I felt comfortable with and could trust. I was well informed about the progress of my vehicle throughout the day. I would highly recommended Carol to friends and Family or anyone that I meet. Keep up the great work.
We went there as the location was very convenient for us. Our agent kelvin yang, helped us with his suggestions on the car. he was friendly and always ready to answer our questions with a smile. And finally he also helped us get what we want. We also want to thank finance manger Rebecca help us get finance approved with patience and very professional. Overall we are very satisfied with our experience there.
Had an amazing experience at Open Road Mercedes. My service advisor Carol was wonderful. She was excellent at keeping me informed and communicate progress of my visit. Will definitely come back as I was extremely impressed with the service and professionalism I experienced.
非常感恩有幸认识:CAROL WONG,虽然我的英文表达能力很差、但她很有爱心及耐性用廣東话慢慢去解释到我清楚明白我的需要、我好欣赏她对顾客热心帮忙、无言感激、我极力推荐各位有需要的朋友请联络CAROL W0NG.